Refund & Cancellation Policy

Effective Date: September 11, 2026 | 100% Reader Satisfaction Guarantee

🛡️ 14-Day Reader Satisfaction & Quick Refund Window

At AlphaFic, we strive to deliver captivating romance stories. If you encounter any technical difficulty or are dissatisfied with a purchase, we provide transparent and straightforward refund assistance.

1. Single Story Buyout Refunds ($19.99 Lifetime Pass)

If you purchased a story buyout and experienced a technical error that prevented chapter loading, or accidentally purchased the wrong title, you are eligible for a full refund within fourteen (14) days of purchase, provided you have read fewer than three (3) paid chapters of that title.

2. VIP Subscription Refunds ($14.99/week)

You can cancel your VIP weekly subscription at any time without fees directly inside your PayPal account or via your Profile. If you were charged for an automatic weekly renewal and have not read any chapters during the new billing period, you can request a refund within forty-eight (48) hours of the renewal charge.

3. How to Request a Refund

To request a refund, please email our billing department at [email protected] or submit a ticket on our Contact Page with:

Your Order ID (format: ORD_..., found on your receipt or in reader Profile);
Your Guest User ID or linked email address;
A brief description of the issue.

Our support team reviews and processes all valid requests within 24–48 business hours. Refunds are credited directly back to the original payment method (Apple Pay, Google Pay, or Credit Card).